Feedback and Complaints

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Privacy notice:

If you fill out this form, you provide SOS Children´s Villages International with personal information. The information provided is only collected to allow us to process your feedback or complaint. Of course providing your contact details is strictly voluntary. However, it can help us respond to your feedback or complaint in case additional information is needed. It also allows us to inform you of progress and answer your feedback or complaint. Any personal information we receive will only be seen by the members of our staff who require it in order to respond. The information may also be used for statistical analyses for reporting and management purposes. Limited personal information will be shared with member associations of our SOS Children’s Villages federation that are the subject of your feedback or complaint. In such a case, we will only disclose the information that is strictly required to process the feedback or complaint. Your personal information will not be used for any purpose other than that for which it was collected, and not be disclosed to any other party not connected to this purpose except as required by law. All data will be encrypted and transmitted via an SSL connection and treated confidentially. (Click here for information about further how we handle data and protect privacy.)

If you do not want your personal information to be shared with member associations dealing with the case in the respective country, please check the box below.
I do not agree to share my contact details with SOS co-workers dealing with the case in the respective country.
Postal Address
Phone Number
Sponsor/donor number, if any
E-mail address *
What is your relationship with SOS Children's Villages
Information on feedback or complaint
Country or territory *
Programme location *
Programme type, if you know
Topic *
Description of feedback or complaint *

Have you informed any SOS co-workers about your concerns? *
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Please feel free to attach any documents that you consider important with regard to feedback or complaint, e.g. letter, e-mail you received, screenshot, etc.
Please note: Files may contain hidden personal information. Please remove all such information before sending a file if you would like to remain anonymous.