Feedback and complaints

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If you fill out this form, you provide SOS Children´s Villages International with personal information. The information provided is only collected to allow us to process your feedback or complaint.

Providing your contact details is strictly voluntary. However, it can help us respond to your feedback or complaint in case additional information is needed. It also allows us to inform you of progress and answer your feedback or complaint.

Any personal information we receive will only be seen by the members of our staff who require it in order to respond. The information may also be used for statistical analyses for reporting and management purposes. Limited personal information will be shared with member associations of our SOS Children’s Villages federation that are the subject of your feedback or complaint. In such a case, we will only disclose the information that is strictly required to process the feedback or complaint. Your personal information will not be used for any purpose other than that for which it was collected, and not be disclosed to any other party not connected to this purpose except as required by law.

All data will be encrypted and transmitted via an SSL connection and treated confidentially. (Click here for information about further how we handle data and protect privacy.)

If you do not want your personal information to be shared with member associations dealing with the case in the respective country, please check the box below.

Your information

Information on feedback or complaint