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General questions

Feedback and complaints

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Feedback and complaints

Report a safeguarding concern

SOS Children's Villages does not tolerate any form of abuse, exploitation, neglect or violation of a child's or young person's privacy. We are committed to creating and maintaining a caring and protective environment for every child and young person we reach through our programmes.

Every child safeguarding concern or incident reported is taken seriously and is assessed thoroughly. Based on the findings of the assessment, further steps are decided. The guiding principle when dealing with any reported concern is that the safety and welfare of the child always comes first.


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