ICT4D -  24 November 2023

Data-driven empowerment 

Enhancing our case management through process mining and business intelligence - a collaboration between SOS Children’s Villages and the tech sector.

Imagine a world where we are able to use data-driven insights to inform service delivery and policy making to improve the NGO sector as a whole. In a visionary partnership between SOS Children’s Villages and the private sector, the cutting-edge expertise brought in by the people of ​global leader in process mining​ Celonis, healthcare products company Johnson & Johnson and the world’s largest global childcare organization SOS Children’s Villages, is a meeting of minds. However, there is more to it! The collaboration is also about bringing ​together the purpose​ and the passion of these people to improve quality care for children without adequate parental care through the power of data.

Collaborating with a global childcare organization generally provides companies with an opportunity to contribute to a socially meaningful cause that aligns with their corporate social responsibility objectives. The collaboration on ​process mining​ and aggregating data for evidence-based decision-making allows SOS Children’s Villages to enhance services by leveraging technology to collect and analyze data. At the same time, data analytics can help us allocate our resources more effectively. It helps us identify areas of need and ​assign​ staff, funding, and resources accordingly, optimizing our operations. The collaboration presents opportunities for employees too; they develop their skills in data analysis, project management, and social impact initiatives, which enhances their professional growth.

This is exactly one of the reasons why Johnson & Johnson granted two of their employees to the Program IT Systems team at SOS Children’s Villages International through the Johnson & Johnson (J&J) Global Secondment Program. This is a skill-based corporate volunteering program that empowers Johnson & Johnson Managers and Senior Leaders to support global partner organizations to raise public health standards in communities around the world. Yuka Ogino, Solid Tumor Lead in Business Intelligence & Analytics at Johnson & Johnson Innovative Medicine in Japan, wanted to connect her passion with purpose and decided to join the program to cultivate a sustainable data-driven culture within SOS Children’s Villages, one of Johnson & Johnson’s partner organizations. Nevertheless, personal growth as well as applying new learnings at Johnson & Johnson are important objectives of her participation in the secondment programme, too.

Despite the seemingly incompatible time zones they work in, Yuka makes an excellent team with Jairo José Niño Pérez, Manager of Data Science & Analytics at Johnson & Johnson Global Services in Colombia. “The secondment program is a catalyst for action, an opportunity to take that search for purpose closer to the field and, in a way, empathize with our colleagues and partners in the front lines of healthcare,” says José.

Celonis on the other hand, the global leader in process mining software, embarked on a partnership with SOS Children's Villages​ to use process intelligence for good​, enabling us to uncover insights from ​the​​ case management process. ​The new partnership exemplifies the potential of advanced technologies like process mining within the realm of non-governmental organizations, showcasing possibilities for gaining valuable new insights from digital case management solutions. Through this collaboration, we strive to continue pushing the boundaries of innovation and leveraging technology to enable children to grow up with the bonds they need to develop and become their strongest selves.

Together we aim to use the power of data to make better-informed decisions based on near real-time data, ensuring that our programs are effective and efficient, for better care, safety, and educational outcomes for children without parental care, or at risk of losing it. Hence, the collaboration between SOS Children’s Villages and the tech sector can lead to positive outcomes for both parties and, most importantly, for the children and families receiving care and support.


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